If you have a question about an order, need clarification about shipping or products, or simply want to reach out, you’re in the right place.
We do our best to respond thoughtfully and as quickly as possible during business hours.
How We Can Help
You can reach out if you have questions about an order, need clarification around shipping, products, or store policies, or want more information before placing a purchase.
If something didn’t go as expected, let us know. We review every message and respond thoughtfully during business hours.
Email: support@thethoughtfulnook.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Weekend responses may be delayed.
Response Time:
Most inquiries receive a response within 24–48 business hours.
Business Location:
Based in Georgia, United States
Need Help With An Order?
To help us assist you quickly and efficiently, please include the following information when contacting us:
- Order number (found in your confirmation email)
- Product name or description
- Issue details – clearly describe the problem or question
- Photos if the item arrived damaged, defective, or incorrect
Common Questions
Before reaching out, you may find answers in our help resources:
Where is my order?
Check your email for tracking information. If you haven’t received tracking details or if your order is delayed beyond the expected delivery window, contact us with your order number. See our Shipping Policy for estimated delivery timeframes.
Can I return or exchange my item?
Our return policy varies depending on whether your item is personalized or non-personalized. See our Return & Refund Policy for complete details.
My item arrived damaged or defective
We’re sorry to hear this! Please contact us within 14 days of delivery with photos of the damaged or defective item, and we’ll make it right. See our Return & Refund Policy for the claims process.
I need to change my order
Because our products are made to order, production begins quickly after purchase. Contact us immediately if you need to change your order. We’ll do our best to accommodate changes if production hasn’t started yet.
Before reaching out, you may find answers in our Refund and Returns Policy or Privacy Policy.
Contact Form Section
Send a Message
Please include your order number (if applicable) so we can assist you more efficiently.
Helpful Resources
For more information about our policies and procedures:
• Shipping Policy
thethoughtfulnook.com/shipping-policy
• Return & Refund Policy
thethoughtfulnook.com/return-refund-policy
• Privacy Policy
thethoughtfulnook.com/privacy-policy
• Terms & Conditions
thethoughtfulnook.com/terms-and-conditions
We look forward to hearing from you and are here to ensure you have a great experience with Thoughtful Nook!